/* Стили для тикетной системы */
:root {
    --ticket-bg: #1e2128;
    --ticket-border: #2d3748;
    --ticket-hover: #242732;
    --ticket-active: rgba(220, 38, 38, 0.1);
    --ticket-text: #f8fafc;
    --ticket-text-secondary: #94a3b8;
    --ticket-accent: #dc2626;
    --ticket-success: #10b981;
    --ticket-warning: #f59e0b;
    --ticket-danger: #ef4444;
    --ticket-blue: #3b82f6;
    --ticket-shadow: 0 4px 12px rgba(0, 0, 0, 0.3);
    --ticket-radius: 12px;
}

/* Контейнер тикетов */
.tickets-container {
    display: grid;
    grid-template-columns: 350px 1fr;
    gap: 24px;
    margin-top: 30px;
    min-height: 600px;
}

@media (max-width: 1024px) {
    .tickets-container {
        grid-template-columns: 1fr;
    }
}

/* Список тикетов */
.tickets-list {
    background: linear-gradient(135deg, var(--ticket-bg), #1a1d24);
    border-radius: var(--ticket-radius);
    border: 1px solid var(--ticket-border);
    padding: 20px;
    overflow-y: auto;
    max-height: 700px;
    box-shadow: var(--ticket-shadow);
}

@media (max-width: 1024px) {
    .tickets-list {
        max-height: 400px;
    }
}

.tickets-list-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
    padding-bottom: 15px;
    border-bottom: 1px solid var(--ticket-border);
    position: relative;
}

.tickets-list-header h3 {
    color: var(--ticket-text);
    font-size: 18px;
    font-weight: 600;
    margin: 0;
}

.tickets-list-header::after {
    content: '';
    position: absolute;
    bottom: -1px;
    left: 0;
    width: 100px;
    height: 2px;
    background: linear-gradient(90deg, var(--ticket-accent), transparent);
}

/* Элемент тикета */
.ticket-item {
    background: var(--ticket-bg);
    border: 1px solid var(--ticket-border);
    border-radius: 10px;
    padding: 16px;
    margin-bottom: 12px;
    cursor: pointer;
    transition: all 0.3s ease;
    position: relative;
    overflow: hidden;
    animation: fadeIn 0.3s ease;
}

.ticket-item:hover {
    transform: translateX(4px);
    border-color: var(--ticket-accent);
    background: linear-gradient(135deg, rgba(220, 38, 38, 0.05), transparent);
    box-shadow: 0 4px 12px rgba(220, 38, 38, 0.1);
}

.ticket-item.active {
    border-color: var(--ticket-accent);
    background: linear-gradient(135deg, rgba(220, 38, 38, 0.1), transparent);
    box-shadow: 0 4px 15px rgba(220, 38, 38, 0.15);
}

.ticket-item.active::before {
    content: '';
    position: absolute;
    left: 0;
    top: 0;
    height: 100%;
    width: 3px;
    background: linear-gradient(to bottom, var(--ticket-accent), var(--ticket-accent));
}

.ticket-subject {
    font-weight: 600;
    color: var(--ticket-text);
    font-size: 15px;
    margin-bottom: 8px;
    line-height: 1.4;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.ticket-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}

.ticket-id {
    font-size: 12px;
    color: var(--ticket-text-secondary);
    background: rgba(100, 116, 139, 0.1);
    padding: 2px 8px;
    border-radius: 10px;
    font-family: 'Monaco', 'Consolas', monospace;
}

.ticket-status {
    font-size: 11px;
    font-weight: 700;
    padding: 4px 10px;
    border-radius: 20px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.ticket-status.open {
    background: linear-gradient(135deg, rgba(16, 185, 129, 0.2), rgba(5, 150, 105, 0.1));
    color: #10b981;
    border: 1px solid rgba(16, 185, 129, 0.3);
}

.ticket-status.answered {
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.2), rgba(37, 99, 235, 0.1));
    color: #3b82f6;
    border: 1px solid rgba(59, 130, 246, 0.3);
}

.ticket-status.closed {
    background: linear-gradient(135deg, rgba(100, 116, 139, 0.2), rgba(71, 85, 105, 0.1));
    color: #94a3b8;
    border: 1px solid rgba(100, 116, 139, 0.3);
}

.ticket-info {
    font-size: 12px;
    color: var(--ticket-text-secondary);
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 8px;
}

.ticket-user {
    display: flex;
    align-items: center;
    gap: 6px;
}

.ticket-user i {
    font-size: 10px;
}

.ticket-type {
    padding: 2px 8px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
}

.ticket-type.question {
    background: rgba(59, 130, 246, 0.1);
    color: #3b82f6;
}

.ticket-type.complaint {
    background: rgba(245, 158, 11, 0.1);
    color: #f59e0b;
}

/* Детали тикета (часть с чатом) */
.ticket-details {
    background: linear-gradient(135deg, var(--ticket-bg), #1a1d24);
    border-radius: var(--ticket-radius);
    border: 1px solid var(--ticket-border);
    padding: 0;
    overflow: hidden;
    box-shadow: var(--ticket-shadow);
    display: flex;
    flex-direction: column;
    height: 700px;
}

@media (max-width: 1024px) {
    .ticket-details {
        height: auto;
        min-height: 600px;
    }
}

.ticket-header {
    background: linear-gradient(135deg, rgba(30, 33, 40, 0.9), rgba(26, 29, 36, 0.9));
    padding: 24px;
    border-bottom: 1px solid var(--ticket-border);
    backdrop-filter: blur(10px);
}

.ticket-header h2 {
    color: var(--ticket-text);
    font-size: 24px;
    margin-bottom: 12px;
    font-weight: 700;
}

@media (max-width: 480px) {
    .ticket-header h2 {
        font-size: 20px;
    }
}

.ticket-meta-info {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 15px;
    margin-top: 15px;
    color: var(--ticket-text-secondary);
    font-size: 14px;
}

@media (max-width: 768px) {
    .ticket-meta-info {
        flex-direction: column;
        align-items: flex-start;
        gap: 10px;
    }
}

.ticket-meta-item {
    display: flex;
    align-items: center;
    gap: 8px;
}

.ticket-meta-item strong {
    color: var(--ticket-text);
    font-weight: 600;
}

/* Контейнер чата */
.ticket-chat {
    flex: 1;
    overflow-y: auto;
    padding: 24px;
    background: linear-gradient(180deg, #1a1d24 0%, #1e2128 100%);
}

/* Сообщения в чате */
.message {
    margin-bottom: 24px;
    animation: messageAppear 0.3s ease;
}

@keyframes messageAppear {
    from {
        opacity: 0;
        transform: translateY(10px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}

.message-author {
    display: flex;
    align-items: center;
    gap: 10px;
    color: var(--ticket-text);
    font-weight: 600;
    font-size: 15px;
}

@media (max-width: 480px) {
    .message-author {
        flex-direction: column;
        align-items: flex-start;
        gap: 5px;
    }
}

.message-avatar {
    width: 32px;
    height: 32px;
    border-radius: 8px;
    overflow: hidden;
    background: var(--ticket-border);
    display: flex;
    align-items: center;
    justify-content: center;
    border: 1px solid rgba(220, 38, 38, 0.3);
}

.message-avatar img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.message-author.staff {
    color: var(--ticket-accent);
}

.staff-badge {
    background: linear-gradient(135deg, var(--ticket-accent), #b91c1c);
    color: white;
    padding: 3px 8px;
    border-radius: 4px;
    font-size: 10px;
    font-weight: 700;
    letter-spacing: 0.5px;
    margin-left: 8px;
    box-shadow: 0 2px 4px rgba(220, 38, 38, 0.3);
}

.message-date {
    color: var(--ticket-text-secondary);
    font-size: 12px;
    font-family: 'Monaco', 'Consolas', monospace;
}

@media (max-width: 480px) {
    .message-date {
        font-size: 11px;
    }
}

.message-content {
    background: linear-gradient(135deg, #242732, #1e2128);
    border: 1px solid var(--ticket-border);
    border-radius: 12px;
    padding: 18px;
    color: var(--ticket-text);
    line-height: 1.6;
    font-size: 14px;
    position: relative;
    margin-left: 42px;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.2);
}

.message-content::before {
    content: '';
    position: absolute;
    left: -8px;
    top: 16px;
    width: 8px;
    height: 8px;
    background: #242732;
    border-left: 1px solid var(--ticket-border);
    border-bottom: 1px solid var(--ticket-border);
    transform: rotate(45deg);
}

@media (max-width: 768px) {
    .message-content {
        margin-left: 0;
    }
    
    .message-content::before {
        display: none;
    }
}

.message.system .message-content {
    background: linear-gradient(135deg, rgba(59, 130, 246, 0.1), rgba(37, 99, 235, 0.05));
    border-color: rgba(59, 130, 246, 0.3);
    font-style: italic;
    color: #3b82f6;
}

.message.staff .message-content {
    background: linear-gradient(135deg, rgba(220, 38, 38, 0.1), rgba(185, 28, 28, 0.05));
    border-color: rgba(220, 38, 38, 0.3);
}

/* Форма ответа */
.ticket-reply-form {
    padding: 24px;
    border-top: 1px solid var(--ticket-border);
    background: linear-gradient(135deg, #1e2128, #1a1d24);
}

.reply-form-container {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.reply-textarea {
    width: 100%;
    min-height: 120px;
    padding: 16px;
    background: #242732;
    border: 1px solid var(--ticket-border);
    border-radius: 10px;
    color: var(--ticket-text);
    font-family: 'Inter', sans-serif;
    font-size: 14px;
    resize: vertical;
    transition: all 0.3s ease;
}

.reply-textarea:focus {
    outline: none;
    border-color: var(--ticket-accent);
    box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.1);
    background: #1e2128;
}

.reply-textarea::placeholder {
    color: var(--ticket-text-secondary);
}

.reply-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
}

@media (max-width: 768px) {
    .reply-actions {
        flex-direction: column;
        gap: 15px;
        align-items: stretch;
    }
}

.reply-hint {
    color: var(--ticket-text-secondary);
    font-size: 12px;
    display: flex;
    align-items: center;
    gap: 6px;
}

/* Пустой тикет */
.empty-ticket {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    height: 100%;
    padding: 60px 20px;
    color: var(--ticket-text-secondary);
    text-align: center;
}

.empty-ticket i {
    font-size: 64px;
    margin-bottom: 20px;
    opacity: 0.5;
}

.empty-ticket h3 {
    color: var(--ticket-text);
    margin-bottom: 10px;
    font-size: 20px;
}

.empty-ticket p {
    max-width: 400px;
    line-height: 1.6;
}

/* Форма создания тикета */
.new-ticket-form {
    background: linear-gradient(135deg, var(--ticket-bg), #1a1d24);
    border-radius: var(--ticket-radius);
    border: 1px solid var(--ticket-border);
    padding: 30px;
    margin-top: 30px;
    box-shadow: var(--ticket-shadow);
}

.new-ticket-form h2 {
    color: var(--ticket-text);
    margin-bottom: 25px;
    font-size: 24px;
    display: flex;
    align-items: center;
    gap: 12px;
}

.new-ticket-form h2 i {
    color: var(--ticket-accent);
}

/* Кнопки действий с тикетом */
.ticket-actions {
    display: flex;
    gap: 12px;
    margin-top: 20px;
    flex-wrap: wrap;
}

.ticket-actions .btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 20px;
    border-radius: 10px;
    font-weight: 600;
    font-size: 14px;
    transition: all 0.3s ease;
}

.ticket-actions .btn i {
    font-size: 14px;
}

/* Скроллбар для чата */
.ticket-chat::-webkit-scrollbar {
    width: 8px;
}

.ticket-chat::-webkit-scrollbar-track {
    background: var(--ticket-border);
    border-radius: 4px;
}

.ticket-chat::-webkit-scrollbar-thumb {
    background: linear-gradient(135deg, var(--ticket-accent), #b91c1c);
    border-radius: 4px;
}

.ticket-chat::-webkit-scrollbar-thumb:hover {
    background: linear-gradient(135deg, #b91c1c, var(--ticket-accent));
}

/* Анимации */
@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Индикатор нового сообщения */
.new-message-indicator {
    position: absolute;
    right: 10px;
    top: 50%;
    transform: translateY(-50%);
    width: 8px;
    height: 8px;
    background: var(--ticket-accent);
    border-radius: 50%;
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0% {
        box-shadow: 0 0 0 0 rgba(220, 38, 38, 0.7);
    }
    70% {
        box-shadow: 0 0 0 6px rgba(220, 38, 38, 0);
    }
    100% {
        box-shadow: 0 0 0 0 rgba(220, 38, 38, 0);
    }
}